Privacy Policy
Last Updated: January 15, 2025
At MindAlgo, we understand that your privacy matters deeply. This policy explains exactly how we collect, use, and protect your personal information when you interact with our cross-chain and interoperability educational services.
We're committed to transparency about our data practices and providing you with meaningful control over your information.
Information We Collect
We collect information that helps us provide better educational experiences and maintain our platform's functionality. Here's what we gather and why:
Personal Information
- Name and email address for course enrollment
- Phone number for important updates
- Educational background for program matching
- Payment information for course purchases
Technical Data
- Device and browser information
- IP address and location data
- Website usage patterns
- Learning progress and completion rates
Communication Records
- Support ticket conversations
- Feedback and survey responses
- Email correspondence history
- Live chat interactions
How We Use Your Information
Your data serves specific purposes that directly benefit your learning experience. We use personal information to process course enrollments, send program updates, and provide technical support when you need it.
Technical data helps us understand which parts of our platform work well and where improvements are needed. We analyze usage patterns to optimize loading times and identify popular course topics.
Communication records ensure we can provide consistent support and remember your preferences across different interactions with our team.
We never sell your personal information to third parties or use it for purposes unrelated to your educational journey with MindAlgo.
Data Sharing and Third Parties
We work with carefully selected partners to deliver our services effectively. Payment processors handle transaction data securely but never receive unnecessary personal details. Cloud hosting providers store our platform data with enterprise-level security measures.
Educational partners may receive aggregated, anonymized data about course completion rates and popular topics, but never individual student information. We require all partners to maintain the same privacy standards we follow.
Legal authorities may request data in specific circumstances, such as court orders or investigations. We evaluate each request carefully and only provide the minimum information legally required.
Your Privacy Rights
Under Argentine privacy law (Personal Data Protection Law 25.326) and international standards, you have significant control over your personal information:
Access Your Data
Request a complete copy of all personal information we have about you, including how it was collected and how it's being used.
Correct Inaccuracies
Update or correct any personal information that's outdated or incorrect. You can do this through your account settings or by contacting us.
Delete Your Account
Request complete deletion of your account and associated data, except for records we're legally required to maintain.
Limit Processing
Restrict how we use your data for marketing or non-essential purposes while maintaining your access to educational services.
Data Portability
Receive your data in a structured format that you can transfer to another service provider if you choose to leave our platform.
Withdraw Consent
Revoke permission for data processing activities that require your consent, such as marketing communications or optional analytics.
Security Measures
How We Protect Your Information
- End-to-end encryption for all data transmission between your device and our servers
- Regular security audits conducted by independent cybersecurity firms
- Multi-factor authentication requirements for all staff accessing user data
- Automated backup systems with encrypted storage in geographically distributed locations
- 24/7 monitoring systems that detect and respond to potential security threats
- Annual penetration testing to identify and address potential vulnerabilities
- Strict access controls ensuring only authorized personnel can view personal data
- Regular staff training on privacy practices and data security protocols
Data Retention Periods
Active Account Data
Personal information and learning progress are maintained while your account remains active and for 2 years after your last login.
Financial Records
Payment information and transaction records are kept for 10 years as required by Argentine tax and commercial law.
Communication Logs
Support conversations and email correspondence are retained for 5 years to maintain service quality and resolve potential disputes.
Technical Data
Website analytics and usage patterns are aggregated and anonymized after 18 months, with individual tracking data deleted.
International Data Transfers
Our primary servers are located in Argentina, ensuring your data remains within national borders whenever possible. However, some of our cloud services and backup systems operate internationally.
When data crosses borders, we ensure receiving countries have adequate privacy protections or implement additional safeguards like standard contractual clauses. European Union adequacy decisions and similar international frameworks guide our transfer practices.
You can request information about specific data locations and transfer mechanisms by contacting our privacy team.
Cookies and Tracking
We use cookies to remember your preferences, keep you logged in, and understand how you use our platform. Essential cookies are necessary for basic functionality and cannot be disabled.
Analytics cookies help us understand which courses are most popular and where students encounter difficulties. You can opt out of these through your browser settings or our cookie preference center.
We don't use advertising cookies or share tracking data with advertising networks. Third-party cookies are limited to essential services like payment processing and educational content delivery.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur in our data practices. Major updates will be communicated via email to all registered users at least 30 days before taking effect.
Minor clarifications or additions that don't change how we handle your data will be noted in our update log with the revision date. We encourage you to review this policy periodically to stay informed about our privacy practices.
Continued use of our services after policy updates constitutes acceptance of the changes, though you always retain the right to delete your account if you disagree with modifications.
Privacy Questions & Requests
Our privacy team is here to help with any questions about your data or this policy. We respond to most requests within 5 business days.
Junín, Mendoza
Argentina